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Contact us

Telephone

All enquiries	13 12 21 8am to 7pm, weekdays or 9am to 3pm, Saturday
	From overseas, +61 13 12 21 The Call Centre is not available on National and NSW public holidays.
Phone banking	13 21 40, available 24 hours, 7 days a week

Online enquiries

Email	Email us for general enquiries, technical assistance and internet banking
Web chat	Chat 8.30am to 5pm, weekdays for technical assistance, internet banking and website questions

Fax

General	(02) 9704 8205
	From overseas, +61 2 9704 8205

Visit

9am to 5pm, weekdays

Homebush	28-38 Powell Street, Homebush NSW 2140
Rooty Hill	5 Beames Avenue, Rooty Hill NSW 2766
Newcastle	2/27 Donald Street Hamilton NSW 2303
ACT	Unit 2/19-27 Trenerry Street, Weston ACT 2611
WA	118 Royal Street, East Perth WA 6004

Mail

Homebush	PO Box 7501, Silverwater NSW 2128, Australia
Rooty Hill	PO Box 77, Mt Druitt NSW 2770, Australia
Newcastle	PO Box 227, Hamilton NSW 2303
Canberra	PO Box 3628, Weston Creek ACT 2611, Australia
Perth	PO Box 6145, East Perth WA 6892, Australia

Comments, compliments and complaints

We value your comments, compliments and complaints to enable us to enhance our service delivery. Please direct these through our online feedback form or contact us via any preferred channel.

Find out more about our complaints process.