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Contact us


Telephone

All enquiries 13 12 21 8am to 7pm, weekdays or 9am to 3pm, Saturday
From overseas, +61 13 12 21

The Call Centre is not available on National and NSW public holidays.

Phone banking 13 21 40, available 24 hours, 7 days a week

 

Online enquiries

Email

Email us for general enquiries, technical assistance
and internet banking

Web chat

Chat 8.30am to 5pm, weekdays for technical assistance,
internet banking and website questions

Fax

General (02) 9704 8205
From overseas, +61 2 9704 8205

Visit

9am to 5pm, weekdays

Homebush 28-38 Powell Street, Homebush NSW 2140 View map
Rooty Hill 5 Beames Avenue, Rooty Hill NSW 2766 View map
Newcastle     2/27 Donald Street Hamilton NSW 2303 View map
ACT Unit 2/19-27 Trenerry Street, Weston ACT 2611 View map
WA 118 Royal Street, East Perth WA 6004 View map


Mail

Homebush PO Box 7501, Silverwater NSW 2128, Australia
Rooty Hill PO Box 77, Mt Druitt NSW 2770, Australia
Newcastle PO Box 227, Hamilton NSW 2303
Canberra PO Box 3628, Weston Creek ACT 2611, Australia
Perth PO Box 6145, East Perth WA 6892, Australia

 

Comments, compliments and complaints

We value your comments, compliments and complaints to enable us to enhance our service delivery. Please direct these through our online feedback form or contact us via any preferred channel.

Find out more about our complaints process.


Report a hoax email


If you have received a hoax email, please email or call 13 12 21 8am to 7pm, weekdays or 9am to 3pm, Saturday immediately.



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