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Online fraud
There are many email scams designed to compromise customers' online user credentials or personal information, in order to illegally obtain funds. These unsolicited emails are sent in high volumes to random email addresses in the hope that they will find banking customers.
Hoax emails
Phishing is the use of hoax emails alleging to be from an organisation, requesting confirmation of personal details such as account numbers, credit card details, internet banking logins, passwords or access codes.
Details entered into a fraudulent web site can then be used on the real website to commit fraud. These hoax emails often look genuine, with the same logo and branding as the actual organisation.
Teachers Credit Union will not contact you via email to ask you to provide or confirm personal information (e.g. credit card number, account number, internet banking access code and/or PIN). For security purposes, we recommend that you do not use hyperlinks, active or otherwise, from emails to undertake financial transactions. We recommend that you log into internet banking via our website address as disclosed on your account statements.
Virus or Trojan emails
These are usually sent from unknown senders and contain links or attachments that may download and install malicious software (Malware) onto your computer.
If you act on the email, the malware will try to install itself automatically on your computer, depending on the security software on your computer. The malicious software is designed to capture any information that you enter into online services such as internet banking, and send it back to a criminal who can use it for fraud.
If you receive unsolicited emails, do not click on any links, open attachments or enter any personal information as they may expose your computer to viruses, worms, trojans, rootkits or spyware.
Teachers Credit Union does not send emails requesting you to confirm or disclose your internet banking login information.
Hoax emails
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