Hoax emails

Please contact us if you have received a hoax/phishing email

Below is an example of what a phishing or hoax email may look like. It is important to report phishing emails to us but make sure you never click on any links in the email.

Sample of hoax email

These hoax emails appear as being sent from Teachers Credit Union and try to trap you into providing your personal information or get you to download a virus onto your PC so they can capture your keystrokes when using internet banking.

If you suspect you have received a hoax email,

Do not open it or click on any links or attachments
Delete the email immediately
Never enter any personal information including PINs or access codes
If you have already clicked on the link or attachment, we recommend you run a full system anti-virus scan and immediately change your internet banking access code within internet banking through the Other menu
Please contact us if you have received a hoax/phishing email

Teachers Credit Union will not contact you via email to ask you to provide or confirm personal information (e.g. credit card number, account number, internet banking access code and/or PIN). For security purposes, we recommend that you do not use hyperlinks, active or otherwise, from emails to undertake financial transactions. We recommend that you log into internet banking via our website address as disclosed on your account statements.