Your access code

Tips for selecting and using your internet banking access code:

It should be between 4 and 16 characters and can contain numbers, letters and symbols
Don’t use English or foreign language dictionary words, names of people, pets, sports teams, postcodes, phone numbers, birthdays or any other easily identifiable information
Don’t use an access code that you use for another service
Memorise your access code

Ensure that you are not observed when entering your access code
Never disclose it to anyone, including family members or our staff. We will never ask for your access code or PIN
Destroy the letter advising you of your temporary access code
Change your access code regularly
Don’t write it down, or record it within a file stored on your computer, mobile phone or other device
Don’t use the ‘Save my password or details’ option in your browser
Always log out by using the Log Out button and don’t close your sessions by using the ‘X’ in the top right hand corner of your screen
If you suspect that someone else knows your access code, change it immediately, through the Other menu in internet banking