Home > Security > FAQs - McAfee
Frequently asked questions - McAfee Managed Services Total Protection Solution
What is McAfee Managed Services Total Protection Solution?
What is the McAfee SecurityCentre within the Total Protection solution?
Is McAfee Managed Services right for me?
Does McAfee Managed Services Total Protection require an internet connection?
Do I need an email address to purchase/use McAfee Managed Services Total Protection?
What are the system requirements for McAfee Managed Services Total Protection?
I use a Mac. Can I install McAfee Managed Services Total Protection?
How is McAfee Managed Services Total Protection installed?
Why would I need to access the McAfee SecurityCentre?
What types of updates does the McAfee Managed Services Total Protection Solution automatically provide?
How often does the McAfee Managed Services Total Protection Solution check for updates?
How does the McAfee Managed Services Total Protection Solution update systems automatically?
How does McAfee Managed Services Total Protection Solution protect PCs from email viruses?
What are the terms and conditions for using this service?
McAfee Total Protection offers an all-in-one integrated solution that includes anti-virus, anti-spyware, anti-spam and firewall protection.
What is the McAfee SecurityCentre within the Total Protection solution?
The McAfee SecurityCentre serves as your central point where policy configuration and reporting of anti-virus, anti-spyware, firewall and email security are integrated into an easy to use, single management console.
What is the McAfee SecurityCentre within the Total Protection solution?
The McAfee SecurityCentre serves as your central point where policy configuration and reporting of anti-virus, anti-spyware, firewall and email security are integrated into an easy to use, single management console.
McAfee Managed Services Total Protection is for someone looking for basic desktop and file server security with automated virus, spyware and firewall protection.
The Total Protection solution is a web-based application that requires at least one system with an internet connection to act as a relay in order to share the automatic updates with other computers. The scanning service is continuously active even when not connected to the internet, but an internet connection is required for updates.
Yes, you must have a working email address.
The McAfee Managed Services are designed for Microsoft Windows® operating systems running on a PC platform.
Please note that the following are general system requirements and may vary depending on the nature of your environment:
- Intel Pentium processor or compatible architecture; 64 MB minimum RAM (128 MB recommended; 256 MB recommended for servers)
- Internet connection: Microsoft Internet Explorer 5.5 with SP2 or later
- Workstations: Windows 98/ME/NT (4.0 with SP6a or later), 2000 Professional with SP2 or later, XP Home or Professional
- Servers: Windows NT (4.0 with SP6a or higher), NT 4.0 Server Enterprise Edition, 2000 with SP2 or later, 2000 Advanced Server with SP2 or later, 2003 Standard Server, 2003 Enterprise Server, 2003 Web Edition
No, unfortunately, Mac's do not operate with McAfee Managed Services Total Protection
McAfee Managed Services Total Protection Solution is accessed online. Go to https://www.yourasp.com.au/nswtcu, agree to the terms and conditions and validate your email. An email will be sent to you to confirm your email address. When you receive this email, follow the link provided follow the directions to download and install the Total Protection Suite on your desktop.
Back to top
The McAfee Managed Services Total Protection Solution is preconfigured to install with immediate protection against viruses, unwanted spyware programs and hacker attacks. With the on-access scanning, McAfee immediate scans and blocks security threats for all your systems. However, should your system administrators want to customise specific security policies within your business, McAfee provides policy configuration from our SecurityCentre's centralised management console. McAfee makes it easy to schedule on-demand virus scans, set folder scan exclusions, create and manage groups of user - all simply from our web-based portal.
An update may contain one or more of the following:
- Daily virus definition (DAT) files: Signatures for existing and new viruses and new security-risked spyware
- Agent updates: Software changes to address a known issue or add a new scanning feature
- Policy changes: Custom policies that apply to a group of computers (for example, scheduling an on-demand scan)
The installed McAfee agent constantly communicates with the McAfee Network Operations Center (NOC) for regular and emergency virus updates. McAfee Managed Services Total Protection Solution will automatically check for updates five minutes after logon. If a machine is left on, the agent will then check for an update at regular intervals, preconfigured at 12 hours, from the last successful update check. Additionally, from the secured, McAfee SecurityCentre, the update interval time can also be set by an administrator to check for the updates up to every four hours or later.
Throughout the day: The McAfee agent connects to the NOC to check if a new update is available. With an internet connection, the computer connects directly. With no internet connection, the computer connects via a relay server (any computer on the network with an internet connection designated as a relay server during installation). This process is called Internet Independent Updating (IIU). The agent checks if any computer on the internal network already retrieved a new update, and if so, downloads the update from that computer, without having to connect to the internet. This IIU process uses a feature known as McAfee's Rumor Technology, which saves bandwidth by sharing updates on the local network. At frequent intervals during the day, each computer uploads data to the NOC, which displays the information in the web-based reports on the centralised management portal / Customer Home site. Data includes update status, detection history and more. In the event of an outbreak, McAfee releases an emergency outbreak DAT. Typically, within an hour of its release, the Outbreak Response DAT is downloaded to computers. It is specially encoded to inform the first computer receiving it to share the update immediately with the rest of your computer network.
McAfee Managed Services Total Protection Solution offers an On-Access Scanner. As files or email attachments are accessed or opened in Microsoft Outlook, virus scanning is performed to detect viruses. McAfee will not clean infected email messages before you see them, but rather stops the virus at the point of access. Viruses that write to disk will be detected by the On-Access scanner. For additional email protection, please go to http://www.mcafee.com/au/.
The information on our website about this product is:
- Made available in good faith
- General information only
- Not to be relied upon as being complete or up-to-date
- Subject to change
Teachers Credit Union Limited is not responsible for this product. It is purchased at the sole risk of the user. Although made available for purchase through Teachers Credit Union Limited it will be supplied by a third party.
Subject to any terms implied by law and which cannot be excluded, all representations, warranties and other terms are excluded, including any implied warranties of merchantability and fitness. Teachers Credit Union Limited shall not be liable for any loss or damage (including indirect, special or consequential loss or damage) however caused (including by negligence) which may arise as a result of any person using this product.
Back to top