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Frequently asked questions - Card security
How do I report a lost or stolen card?
What do I do if I wish to dispute a transaction on my account?
Am I protected when I purchase online?
How do I register for Verified by Visa?
Please notify us immediately of the loss or theft of your cards Sydney metropolitan (02) 9959 7480 Australia –wide toll free 1800 224 004
If you wish to dispute an item appearing on your statement, please call us 13 12 21 between 8am to 7pm weekdays
When you register for our Verified by Visa service you can benefit from added peace of mind when using your Visa card on the Internet. It offers you protection against the unauthorised use of your card for online shopping at participating Verified by Visa merchants. At these merchants, Verified by Visa allows you to identify yourself using your Verified by Visa password
You will need a Verified by Visa member registration number before you can register. Please call us on 13 12 21 between 8am to 7pm weekdays if you haven’t received a number, or if you have misplaced it.